Software Quality Assurance Practice Exam

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During usability testing, how can significant issues be detected?

By analyzing user feedback
By conducting a detailed code review
By applying automated testing tools
By using a small group of testers

The correct answer is: By analyzing user feedback

Analyzing user feedback is essential during usability testing because it provides direct insights into the user experience and identifies any significant issues that users encounter. Users often share their thoughts, frustrations, and suggestions for improvement based on their interactions with the software, revealing common pain points that may not be apparent through other testing methods. This qualitative data is invaluable as it reflects real-world usage and highlights discrepancies between user expectations and actual performance. While a detailed code review, applying automated testing tools, and using a small group of testers can contribute to overall software quality, these approaches do not specifically target the usability aspect as effectively as analyzing user feedback. A code review focuses on the technical integrity of the software, automated testing tools can identify functional defects without considering user experience, and a small group of testers may not adequately represent the diverse needs and experiences of the larger user population. Thus, user feedback stands out as the most effective means of detecting significant usability issues.